These policies apply to all services provided by TRANSCAR (Transportadora Turística Carrillo S.A. de C.V.). We understand that travel plans can change so we are committed to providing you with flexibility and reasonable options should you need to make any changes to your reservation.
General Policies:
The rates shown on the site are valid only on the day they are quoted. Rates apply specifically to the service requested, otherwise rates may vary. A reservation is considered complete when you have a confirmation number and the corresponding charge has been applied.
Please print your coupon to avoid any delays upon arrival.
Any change or cancellation to your reservation must be made in writing through email info.transcarcancun@gmail.com or telephone communication to the number +52 (998) 845 1653 with at least 48 hours of notice. anticipation of the start of the service. Early cancellation requests allow us to adjust our scheduling and help other customers.
Any change to the reservation is subject to availability and possible changes in rates.
Changes in Departure services can only be applied free of charge if they are requested 8 hours before your pick up time and within customer service hours from 7:00 AM to 7:00 PM.
For cancellations within 24 hours before the start of the transfer service or in case the client does not show up (no-show), 100% of the service not taken will be charged and the proportional part of the pending service to be provided will be reimbursed (if any).
Payment Policy:
To pay for your reservation, we accept Visa, Mastercard and American Express credit cards. If you do not have a credit card, you can send us a bank transfer or pay by bank deposit.
For more information, please contact us by email info.transcarcancun@gmail.com or by telephone at +52 (998) 845 1653
The rates published on our site are in American Dollars, which could be charged in Mexican pesos at the exchange rate of the day. In case of another currency, the amount of the transaction will be converted into Mexican Pesos at the exchange rate on the day of the transaction. Please note that the amount that will appear on your statement could vary by up to 3% due to international fluctuation in currency exchange rates.
foreign exchange. Transcar is not responsible for such fluctuation.
Disclaimer:
Transcar is an online travel agency, whose technological platform allows a large number of tourism service providers to offer and market their services to users.
Transcar serves as an intermediary between client and service provider. Transcar establishes commercial negotiations with the best companies to offer quality and service for our clients. However, Transcar cannot assume any responsibility for acts or omissions of the suppliers advertised here, by virtue of which it has no control over their legal or personal relationship of equipment, operation or ownership of activities. When you contract a tourist service through the Transcar platform, you are entering into a direct contract with the supplier that offers its tourist services through our platform.
To reconfirm policies of the activity to be taken, please send us an email to info.transcarcancun@gmail.com or telephone communication to the number +52 (998) 845 1653
Please take into account the following;
1. – Photos on the website are representative only and do not guarantee an exact representation upon arrival.
2. The description is according to the information that the supplier sends us and it is updated as soon as we receive any changes from them.
3. Transcar reserves the right to reject any client at any time.
4. Any claim must be received no later than fifteen (15) days after
your arrival at your destination. After the indicated time, your request loses all validity.
Send us an email to info.transcarcancun@gmail.com or call us at +52 (998) 845 1653
Specific Policies for Tours and Excursions.
Changes or cancellations to tours or excursions must be made a minimum of 48 hours in advance of the scheduled start time. Please send us an email info.transcarcancun@gmail.com or telephone communication to the number +52 (998) 845 1653
Cancellations within 12 hours or at the time of activity start will be subject to 100% charges.
In the event that weather or safety conditions prevent the scheduled tour or excursion from taking place, a rescheduling will be offered at no additional charge or, depending on the situation, a refund less 10% of the total paid for administration expenses.
Policies for Groups or Special Reservations:
For groups or special reservations, the cancellation policy agreed upon during the reservation process will apply.
Refunds:
Refunds will be processed within a reasonable period after approval of a valid cancellation request. Refunds are made according to the payment method that the client has made. Please take into account that when making said refund your bank will apply administration fees for said process. Please check with your bank.
We understand that each situation is unique, and we are willing to consider exceptional circumstances. If you have specific concerns or questions about our cancellation policies, please do not hesitate to contact our team. These cancellation policies are designed to provide clarity and flexibility for our customers while maintaining our commitment to providing high quality service.
Billing Policy:
1.- It is important that it be requested within the month that the service was performed.
2.- Please send email to info.transcarcancun@gmail.com
3.- Send a copy of the Fiscal Situation for the preparation of said invoice in PDF format.
4.- Send a copy of the Reservation Coupon and indicate the payment method you used at the time of your purchase. Likewise if it was a credit or debit card.
5.- If the complete information does not arrive, the invoice cannot be prepared.
Please, if you have any questions, do not hesitate to contact us, send us an email to info.transcarcancun@gmail.com or call us at +52 (998) 845 1653
